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MSP Mentor

MSPmentor 501 - 2014 Edition

ITTELLIGENT CONSULTING SERVICES WAS RANKED #23 IN AUSTRALIA AND #419 IN THE WORLD AS ONE OF THE WORLD’S LEADING MANAGED SERVICES PROVIDERS, BY MSPMENTOR IN 2014.


The MSPmentor 501 is a distinguished list and research report compiled by Nine Lives Media Inc. which identifies the world’s top 100 managed service providers (MSPs) based on a range of metrics, including annual managed services revenue growth, revenue per employee and customer devices managed.

In 2014 ITtelligent decided to put its reputation on the line yet again for what it believes is excellence in Customer Service in IT. ITtelligent entered the prestigious Australian Achiever Awards to get an external opinion on our customer satisfaction scores.

We are very proud of what we have achieved in 7 years of operation. Please read to the right on the full Media Release from the Australian Achiever Awards.

Australian Achiever Awards

Australian Achiever Awards

"ITTELLIGENT CONSULTING SERVICES WIN AUSTRALIAN ACHIEVER CUSTOMER SERVICE AWARD?


The judging process for the 2016 Australian Achiever Awards for Australia’s Computer Systems, Software & Internet Services category was completed in May 2016.

ITtelligent Consulting Services achieved a 98.20% overall score for Customer Service and Relations, topping all other Australian Computer Systems, Software & Internet Services businesses.

Now into its 18th year, The Australian Achiever Awards are an independent, unbiased awards system based on assessment ratings from a business’ own customers – an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:

  • Time Related Service
  • Addressing Clients Needs
  • Care and Attention
  • Value & Attitude
  • Communication
  • Overall Perception

Here are some comments Australian Achiever received regarding ITtelligent's customer satisfaction:

3AW Small Business Award

3AW Small Business Success Awards

ITTELLIGENT CONSULTING SERVICES A LEADER IN SMALL BUSINESS IT SUPPORT FOR SMALL TO MEDIUM BUSINESSES WINS MOMENTUM/3AW SMALL BUSINESS AWARDS


Robert Adelman, owner and director of local IT business ITtelligent is proud to announce that he and his team have been awarded winners of the March 2013 Momentum/3AW Small Business Award.

The Momentum/3AW award is designed to aid further development and reward the hard work of small businesses. ITtelligent is an IT business in Richmond which focusses on proactive IT support 24/7 designed for organisations from as little as 5 computers up to 250 computers.

Robert says: “At ITtelligent we go above and beyond to provide top quality IT services as well as meet our customers’ needs and expectations. We are extremely thankful to all our much valued clients, with whom we have established successful and great working relationships with, which have made our success possible.?

ITtelligent proactively monitors its clients IT system infrastructure 24/7, and prevents...

... problems before they impact their bottom line utilising the company’s own personally designed SmartCare system.

The Smartcare system provides the entire spectrum of Windows system management tasks, which is handled by industry experts, either on-site or remotely.

ITtelligent has grown enormously since its humble beginnings in 2006 where owner and director Robert Adelman launched ITtelligent from his own lounge room. These days ITtelligent is situated in the heart of Richmond in a freshly renovated office designed by a renowned interior designer and boasts an impressive list of clientele ranging from one of Australia’s leading airlines to international accounting and law firms, local medical and health practices, retail, hospitality, baby care, timber and non for profit organisations.

Robert began ITteliigent after he recognised a need in the market for a customer service focussed IT company that outsourced IT without locking its clients into costly contracts and could provide a cost effective fixed fee model rather than the typical ad-hoc packages.

ITtelligent are thrilled to have the opportunity to be interviewed this Wednesday by Denis Walter and to be presented this award by the Minister for Small Business, Louise Asher live on 3AW. Robert and his team are determined to provide the best possible service in the IT industry and this is further demonstrated by his clients testimonials provided in the companys website http://www.ittelligent.com.au.

Here's a live feed of our Customer Satisfaction:

Our Achievements for September 2017

Average Customer Feedback Score
One Touch Resolution
Clients Servers Uptime
Spam Effectiveness
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